Returns & Exchanges
At Jinen, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for products in their original, unused condition. Please note that certain handcrafted or custom items may be subject to specific return limitations to ensure the integrity of our curated collection.
Initiate Your Request
Log into your account or visit our returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging, ensuring all protective materials are included to prevent damage to fragile home goods during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request approval.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing